Shipping

SHIPPING COSTS

Shipments are free within the entire Spanish territory and Portugal.

Free shipping throughout Europe for orders over € 150 purchase. For lower than € 150 orders, the shipping cost will be € 9.90.

Free shipping to the rest of the world for orders over € 150. For lower than € 150 orders the shipping cost will be from € 19.90.

DELIVERY TIMINGS

We prepare and ship all orders within 24 business hours. Orders placed after 12:00 on the days before a bank holiday or on non-working days or on weekends will be processed the following business day.

Orders within the Spanish territory will be received within a maximum period of 72 working hours (not counting possible customs delays) from the moment they leave our offices.

Delivery times for international orders vary depending on the country of destination. If you want to know the specific delivery times for your country, write us an e-mail at ilove@myjunglemat.com.

SCOPE OF DELIVERY

We ship to all parts of the world. If you have any questions when making your purchase write an e-mail to ilove@myjunglemat.com.

PAYMENT METHODS

We use the Stripe secure payment platform with which you can pay with your Visa or MasterCard credit or debit card. You can also pay for your purchases through PayPal.

EXTEND OR CHANGE ORDERS

You can extend or change your orders as long as we have not yet proceed with the shipment. To do this write to us as soon as possible at ilove@myjunglema.com or call +34 679 792 858 and we will make any changes you request.

TRACKING THE ORDER

Once you have paid for your order you will receive a confirmation e-mail. During the following days you will receive two more e-mails:

  • An e-mail indicating that your order has been shipped.
  • An e-mail in which we will indicate the tracking number of your order.

CUSTOMS COSTS

All our products are shipped from the Canary Islands so they are subject to customs inspection. All customs costs are at our expense for any order within the Spanish territory. This means that you will not have to pay anything when you receive your order. In the event that they indicate otherwise, write to us at ilove@myjunglemat.com so that we can solve it as soon as possible.

Shipments made outside the Spanish territory may incur customs expenses and import taxes from the destination country. The amount of these fees is set by the local authorities of each country and you must pay them to receive your order if they request it. Once your order reaches customs, the Authorities of your country will contact you to inform you of the exact price to be paid if applicable.